Warranty Terms

Here you will find information about your statutory rights in respect of defective goods, manufacturers' warranties, our own DesignCabinet warranty and how to make a claim with DesignCabinet. Our service team is your point of contact for all products purchased from us.

Consumers have statutory rights against the seller in respect of defective goods, independently of any warranty. These rights can be exercised free of charge and are not restricted by a warranty.

How can we help you?

Statutory rights and warranties

Your statutory rights in respect of defective goods are rights against us as the seller. For new goods, the statutory limitation period for consumers' claims in respect of defects is generally two years from delivery. Special statutory provisions remain unaffected.

A warranty is an additional commitment made by the manufacturer or seller. The product page and the sections below explain which warranty applies to the product and how long it lasts. Manufacturers' warranties are subject to the relevant manufacturer's warranty terms. Wexim GmbH is the provider of our own retailer warranty. Different terms may apply to individual materials, components and separately available accessories.

A warranty promised at the time of purchase will not be restricted by subsequent changes to this overview. For a bundle, the warranties for its individual components apply.

Herman Miller and CBS – Colebrook Bosson Saunders

The international Herman Miller warranty applies to eligible brand-new products identified as covered. It expressly includes CBS products. The applicable warranty period is stated on the product page. The warranty begins on the date of purchase and applies worldwide to the covered products, including use across three shifts per day.

It applies to the original purchaser of a new product obtained through an authorised sales channel. Wexim GmbH is a certified MillerKnoll dealer and an accredited Herman Miller partner. Please observe the requirements for use, installation and maintenance set out in the manufacturer's warranty terms.

Warranty provider:
MillerKnoll, Inc.
855 East Main Avenue, PO Box 302
Zeeland, Michigan 49464-0302
USA

The warranty covers defects in materials and workmanship under normal use. Covered products or components will be repaired or replaced in accordance with the manufacturer's terms. Covered replacement parts and labour are included. Exclusions include normal wear and tear and damage caused by improper use, modifications, extreme environmental conditions or unsuitable storage.

Warranty terms for Herman Miller, including CBS (PDF, English)

To make a warranty claim, please report the defect using our service form or one of the contact methods listed under Product issues and warranty claims.

DesignCabinet – 3 years' warranty on Classic Aeron and sample chairs

We provide our own retailer warranty of three years from receipt of the goods on refurbished Herman Miller Classic Aeron Chairs purchased from DesignCabinet and on Herman Miller chairs sold as sample items. This dealer warranty applies in all countries to which DesignCabinet delivered the product at the time of its original purchase.

Wexim GmbH is the provider of this DesignCabinet warranty. Any manufacturer's warranty that also applies remains unaffected.

Warranty provider:
DesignCabinet® / Wexim GmbH
Porschestraße 11
12107 Berlin
Germany

If a defect occurs within the warranty period, we will arrange the repair. If repair is not reasonable, the chair will be replaced. We will arrange the necessary transport.

We handle claims under this warranty directly. Please report a defect using our service form or one of the contact methods listed under Product issues and warranty claims. We will assess your report and agree the next steps with you.

Your statutory rights in respect of defective goods exist independently of this retailer warranty. You can exercise them free of charge, and they are not restricted by the warranty.

Muuto

A manufacturer's warranty from Muuto A/S applies to Muuto products identified as covered. The applicable warranty period is stated on the product page. The other conditions and benefits are governed by Muuto's warranty terms for the product concerned.

Warranty provider:
Muuto A/S
Østergade 36–38
DK-1100 Copenhagen
Denmark
Email: customercare@muuto.com

For a warranty claim relating to a Muuto product purchased from DesignCabinet, please contact our service team. We will coordinate and handle the warranty claim.

Muuto warranty information for the contract market (English)

Atlas Headrest

A separate manufacturer's warranty applies to Atlas Headrest products identified as covered. The applicable warranty period is stated on the product page. This warranty is independent of the warranty for products from Herman Miller or MillerKnoll.

Warranty provider:
Atlas Headrest LLC
72 W 64th St., Ste 330
Holland, Michigan
USA
Email: orders@atlasheadrest.com

For Atlas headrests, the warranty begins on the date of purchase. It covers defects in materials, workmanship and functionality under normal, intended use. Following assessment, the manufacturer provides for repair, replacement parts or product replacement. Exclusions include cosmetic damage, normal wear and tear, ageing and damage caused by improper handling, soiling, chemicals or unsuitable storage.

For the Atlas Wireless Speaker for Aeron Headrest, the manufacturer's warranty provided by Atlas Headrest lasts one year. Your statutory rights in respect of defective goods remain unaffected.

For a warranty claim relating to an Atlas product purchased from DesignCabinet, please contact our service team. We will coordinate and handle the warranty claim.

• Warranty terms for Atlas headrests (PDF, English)
• Manufacturer's information about the Atlas Wireless Speaker, including warranty information (English)

Product issues and warranty claims

To report a product issue or make a warranty claim for a product purchased from DesignCabinet, please use our service form and select “Complaint & Warranty”. Using the form is voluntary. Alternatively, you can contact us by email, telephone or post:

DesignCabinet® / Wexim GmbH
Porschestraße 11
12107 Berlin
Germany
Telephone: +49 30 577 084 150
Fax: +49 30 577 084 159
Email: service@weximgmbh.de

Where possible, please provide your order or invoice number, the product concerned and a description of the problem. Photos or videos and the serial number, if available, can help us process your request.

We will assess your report and take care of the next steps. For a manufacturer's warranty, we will coordinate with the relevant warranty provider. We handle claims under our own DesignCabinet warranty directly with you.

Wexim GmbH is your seller and service contact, and the provider of the DesignCabinet warranty described above. The provider of a manufacturer's warranty is the company named in that warranty.

Cancellation and returns

If you wish to exercise an applicable right to cancel your purchase, you can use our cancellation and returns form. Our cancellation instructions are also available on the same page and explain the conditions, time limits and consequences of cancellation. You are not required to use the form.

If a product is defective or not working properly, please use the service form for product issues and warranty claims. The expiry of a cancellation period does not affect any existing statutory rights in respect of defective goods or warranty claims.