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If your goods are available (green light) and payment is made immediately, they will be dispatched 1-2 working days after receipt of payment and can reach you within 2-3 working days.

The price has changed in the checkout. Why?

By default, the German VAT is displayed. After selecting the country of delivery in the shopping cart, the VAT valid in that country will be displayed.

How does the shipping work?

Smaller packages are shipped with GLS. The shipping costs depend on the product and the basket value.

to 150 EUR 4,90 EUR 4,90 EUR 8,90 EUR on request 29 EUR
from 150 EUR 8,90 EUR 8,90 EUR 14,90 EUR on request 49 EUR
from 195 EUR FREE FREE FREE on request 49 EUR

Bulky goods such as chairs are shipped with DACHSER (shipping product: targo-onsite). You will be contacted by the carrier by phone to arrange the exact date incl. time window.

Further shipping options from DACHSER on request.

FURNITURE 39 EUR 39 EUR 49 EUR on request 99 EUR
OFFICE CHAIRS 39 EUR 49 EUR 99 EUR on request 149 EUR
DESKS 49 EUR 49 EUR on request on request on request

¹ Austria, Belgium, Netherlands, Sweden, Denmark, Finnland, Lithuania, Latvia, Estonia, Poland, Italy, France, Ireland, Luxemburg, Hungary, Croatia, Slowenia
² Bulgaria, Romania, Greece, Portugal, Spain
³ includes customs clearance

What does partly disassembled/ fully assembled mean?

Some office chairs are delivered and stored disassembled (in two to three parts). Assembling is easy with our manual provided by mail. Most office chair models are stored and delivered fully assembled to you. Please see check-out for your individual delivery.

– Carton size of assembled chair: 70 x 70 x 108 cm
– Carton size of partly disassembled chair: 70 x 70 x 62 cm

Do you deliver to my apartment?

The delivery commitment for bulky goods is "delivery to kerbside", meaning customers living in apartment blocks should take into account that approx. 20 kg of goods still have to be carried into the flat. Please note in the checkout if you need assistance.

Will I receive a tracking link?

As soon as the goods leave our warehouse, you will receive a tracking link for both GLS and DACHSER.

What do I need to know about the different "delivery lights"?

GREEN: The goods are in stock. Delivery will be made as soon as possible after receipt of payment.
YELLOW: The goods are not in stock, but will arrive after the stated delivery time.
RED: The goods are not in stock. Information about the delivery time is available on request.

Please note the significantly longer delivery times for individual configurations (up to 90 days). The standard model in the configurator is usually available immediately.

What was that again about the customs?

For deliveries to Switzerland there are no customs duties. All invoices for deliveries to a non-EU country are shown without German VAT. The tax is paid by you in the destination country.

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