Return
You have the right to revoke this contract within fourteen days without any reason in our service form.
The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods. In the case of revocation by commercial customers, a cancellation fee of 15% of the net purchase price will be charged.
If your product is an individual order, you cannot cancel your order, as we would suffer economic loss (see § 312 g para. 2 no. 1 BGB). This affects all brand new HermanMiller products in configurators which are not in stock and have to be produced individually for you.
In order to exercise your right of withdrawal, you must inform us (Wexim GmbH, Porschestr. 11, 12107 Berlin, shop@designcabinet.de, phone: +49 30 577 084150, fax: +49 30 577 084159) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.
You may also electronically complete and submit the sample withdrawal form or other clear statement on this website. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of your revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs arising from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.
For this reimbursement we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
We will bear the cost of returning goods that can normally be sent back by post.
For goods which, due to their nature, cannot be returned by post (freight items), you will bear the direct costs of return. These costs amount to 59 EUR within Germany and up to a maximum of 249 EUR from abroad (depending on the country).
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Special notes
If you finance this contract by means of a loan and revoke it later, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender uses our assistance with regard to the financing. If we have already received the loan when the revocation becomes effective or when the goods are returned, your lender shall enter into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return.
The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this.
For Bitcoin payment
To prevent fraud, a refund should be made by the same payment method used at the time of purchase. We will agree with the customer at our discretion whether to refund in BTC or EUR.
The actual value of a delayed refund is defined by the merchant's base currency at the time of the refund. This implies that the customer does not have to be refunded the same amount of Bitcoin that he has paid. The decisive factor is the BTC/EUR exchange rate at the time of the return, which is applied to the purchase price.