Consumers have a fourteen days right of withdrawal.
Right of withdrawal
You have the right to revoke this contract within fourteen days without any reason.
The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods. In the case of revocation by commercial customers, a cancellation fee of 15% of the net purchase price will be charged.
If your product is an individual order, you cannot cancel your order, as we would suffer economic loss (see § 312 g para. 2 no. 1 BGB). This affects all brand new HermanMiller products in configurators which are not in stock and have to be produced individually for you.
In order to exercise your right of withdrawal, you must inform us (Christopher Wrociszewski, Porschestr. 11, 12107 Berlin, email@example.com, phone: +49 30 577 084150, fax: +49 30 577 084159) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.
You may also electronically complete and submit the sample withdrawal form or other clear statement on this website. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of your revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you withdraw from this agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
If you finance this contract by means of a loan and revoke it later, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender uses our assistance with regard to the financing. If we have already received the loan when the revocation becomes effective or when the goods are returned, your lender shall enter into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return.
The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this.
Please use the form below if...
- you want to return a product within the guarantee period due to a defect
- you wish to make use of your right of withdrawal
Your telephone number is required in order to be able to respond to any queries regarding the defect. You will usually receive a reply within one working day.